Factor Technology Solutions
Effective Date: 2025-11-07
Factor Technology Solutions (“we,” “us,” or “our”) is committed to protecting the privacy of the personal information we collect from our clients, prospective clients, website visitors, and service providers in the course of operating our professional IT services business.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, factortechnologysolutions.com, or use our services.
1. Information We Collect
We may collect personal information in the following ways:
A. Information You Voluntarily Provide
This includes information you actively provide to us, such as:
- Contact Data: Your name, company name, email address, phone number, and physical address when you fill out a contact form, request a quote, subscribe to a newsletter, or communicate with us directly.
- Professional Data: Job title, company details, and other information relevant to the IT services you are seeking.
- Service-Related Data: Information provided during the course of delivering our IT services, which may include login credentials (stored securely and only as necessary), system access details, or data contained within client systems, only to the extent required to perform our services and subject to specific service agreements.
B. Information Collected Automatically
When you visit our website (factortechnologysolutions.com), we may automatically collect certain information from your device, including:
- Usage Data: Information about how you interact with our website, such as pages viewed, links clicked, time spent on the site, and navigation paths.
- Technical Data: Internet Protocol (IP) address, browser type and version, operating system, and other device identifiers.
- Cookies and Tracking Technologies: We may use cookies, web beacons, and similar tracking technologies to collect and track information about your activities on our website. You can control the use of cookies at the individual browser level.
2. How We Use Your Information
We use the information we collect for various business purposes, including:
- To Provide Services: To deliver, maintain, and improve the IT consulting, managed services, and technical support you have contracted us for.
- To Communicate: To respond to your inquiries, provide customer support, send administrative information (like policy changes or service updates), and send marketing or promotional communications (where you have opted in).
- To Operate Our Website: To ensure the functionality of our website, analyze website traffic, and personalize your experience.
- For Security: To maintain the security and integrity of our systems and services, and to detect and prevent fraud or unauthorized activities.
- For Legal Compliance: To comply with applicable legal obligations, such as retaining records for tax purposes or responding to lawful requests from public authorities.
3. Sharing and Disclosure of Information
We will not sell your personal information. We may share and disclose your information only in the following circumstances:
- Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, website hosting, data analysis, and email delivery. These third parties are obligated to protect your information.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Factor Technology Solutions, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
4. Security of Your Information
We use appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please be aware that despite our efforts, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
5. Your Data Protection Rights
Depending on your jurisdiction, you may have the right to access, correct, update, or request deletion of your personal information. If you wish to exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.
6. Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a new “Effective Date” and the updated version will be posted on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
8. Mobile Opt-in
Mobile opt-in data and consent information are not shared with third parties for marketing or promotional purposes.
9. Contact Us
If you have questions or comments about this Privacy Policy, you may contact Factor Technology Solutions at:
Factor Technology Solutions
4620 East 53rd Street Suite#200 Davenport, IA 52807
Email: sales@factortsp.com
Phone: 309.323.9998